Shipping policy

Shipping Policy

Last Updated: August 4, 2026

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing times may be extended. Customers will be notified of any significant delays.

Shipping Times

Estimated delivery times after your order has been processed:

Germany: 2–5 business days
European Union: 3–7 business days
International: 7–15 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and the selected shipping method. Free shipping promotions, if offered, will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Incorrect Address

Customers are responsible for providing an accurate shipping address. We are not responsible for delays or additional shipping charges caused by incorrect or incomplete address information.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.